Get ready for Winter with our top tips

Just like us, our homes need to be kept warm when there is a drop in temperature. Having issues with your water supply first thing in the morning isn’t the best way to start your day! As the weather is set to get colder, it is important to keep your water pipes insulated to prevent them from freezing.

You might be aware of how to deal with a frozen or burst pipe, but for those of you who don’t - we’ve compiled some tips on how to prevent and deal with this situation if it occurs in your home.

Here are some points you should keep an eye on this winter:


Insulate your pipes and water tank, especially in the loft. Pipes can be protected using ready-moulded lengths of insulation foam (known as lagging), taped together to close gaps. Elderly and vulnerable people may be eligible for grants to cover the cost of insulation and lagging. Replace wool matting which may have been wrapped around pipes – this type of insulation has not stood up to the test of recent winters. The sides and top of cold water tanks can be wrapped in an insulating jacket.

Fix those drips

This is a small thing to do, but stopping a regular drip could prevent a slow build up of water freezing and blocking your pipes.

Stop the draughts

Cold air from outside freeze pipes inside, so cover those gaps in doors and windows. Wind increases the risk of freezing pipes as it penetrates air bricks, roof spaces and outbuildings.

Check outdoor taps

These can be most vulnerable to the impact of cold weather. Don’t leave a hose attached to outside taps, and – if you have one – turn off the valve (which may be inside) and drain down the tap and pipes. This stops them becoming damaged and cold creeping up the pipe into your house.

Water meter

If your water meter is fitted to the wall outside your house check that the pipes leading to and from it are adequately insulated and there are no gaps between them, that the meter cupboard is packed with insulation material, and that the door is firmly shut.

Frost setting 

Use the frost setting on your central heating, or leave it on low when you are out or away. Insulation is priority number one, but low-level background heating can stop pipes freezing, particularly if the property is empty. Check with your energy company to ensure you are on the most appropriate tariff.

Let the warm air flow

Consider opening the loft door occasionally if it’s very cold and you have tanks or pipes in the loft. This allows warm air to circulate around them in your roof cavity. The insulation that keeps heat in your house stops warmth reaching tanks and pipes in your loft.

Don’t forget your outbuildings

Check the insulation and, if possible, isolate water supplies to outside toilets, detached garages and outbuildings if they are not in use. Consider turning off the valve for the supply to outbuildings, and draining down taps and pipes.

Stop tap

Check where your stop tap is, and check that it works. You’ll need to get to it quickly, and know you can turn it off, should the worst happen.

Family, friends and neighbours

Don’t forget family, friends and neighbours. Help them out if they need a hand preparing – and perhaps agree to watch each other’s houses if you’re going to be away over winter .  

What to do if your pipe bursts

Firstly, turn your water supply off. Once you have located the source of the leak, try to block any water that is escaping with a thick cloth. The quicker you can prevent the water from spreading will limit the amount of water damage. If you are struggling to deal with the burst pipe our team are available 24/7 just a phone call away 0333 5778 247.